Pintail Wave Packaging UK Refund and Return Policy

As all orders are unique, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credits. In case of urgent or priority orders where a request is made by the customer, The Refund or Credit does not apply. In order to meet customers’ deadlines, the production process is done at a faster speed. Hence the Refund or Credit does not apply in case of any rush or urgent orders. All charges related to expedite printing (rush printing or shipping) are also NOT REFUNDABLE, including those orders that are returned for any reason.

RE-PRINTS:

Customers must notify Pintail Wave Packaging within 3 business days of order delivery of any defects, damage, or missing items discovered in the delivered products. Pintail Wave Packaging will not be responsible for any claims for defects, damage, or missing items that are not filed within 3 business days of the delivery date. In order to receive replacement products, customers must return (at their own expense) at least 99% of the received products within 10 days of the initial order delivery date. No returns will be accepted without a prior written return authorization from Pintail Wave Packaging. All charges related to expedite printing (rush printing or shipping) are NOT REFUNDABLE, including those orders that are returned for any reason.

Thank you for choosing Pintail Wave Packaging UK. We are committed to making you satisfied and providing a great shopping experience. Please visit our Terms & Conditions Page for more info.

FAQs

How long does it take to return the product?

Start a return process within 3 days after you receive your order.

Am I required to return products with their original packaging?

Yes, return it in its original form.

How do I initiate a return procedure?

Kindly contact customer support if you’d like to make a return.

What could happen when I received different items?

Please get in touch with us as soon as possible so we can ship out the correct item and return the wrong one.

Can I return a customised item?

Unfortunately, we regret that there cannot be any return of a customised item. We will remake it in case it’s our fault.

What happens if the period for the return exceeds the specified days?

Returns made beyond 10 days will be treated on a case-to-case basis.